Question 1

What’s the fastest way to reach support?

Accepted Answer

WhatsApp is usually fastest for order updates and product questions. You can also email supporttheluxejewels@gmail.com or call +91 9953267974 during business hours (Mon–Sat, 10:00 AM – 7:00 PM IST).

Question 2

I have an order issue — what details should I share?

Accepted Answer

Share your order ID, registered email or phone, and a short description of the issue. Photos help for damaged or incorrect items so we can resolve faster.

Question 3

Can you help me choose a gift?

Accepted Answer

Yes. Tell us the occasion, budget, and style preference (earrings, necklace, set). You can also browse our under-₹499 and under-₹999 gift edits, then message us if you want a second opinion.

Question 4

Do you offer Buy 2 Get 1 Free on every order?

Accepted Answer

Yes. Buy any 2 paid pieces and we add a gift piece on us. It is an extra piece from the shop, not one of the two you picked. Every extra 2 paid pieces adds another gift.

Question 5

Where is The Luxe Jewels based?

Accepted Answer

We are an online jewellery brand based in Noida. WhatsApp us if you want help picking a pair — we ship pan-India with flat ₹50 shipping and cash on delivery.

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