Question 1

What is anti-tarnish jewellery, and is it good for daily wear in India?

Accepted Answer

Anti-tarnish jewellery is finished to resist dulling from humidity, sweat, and everyday pollution — common in Indian weather. The Luxe Jewels pieces use 18k gold plating with an anti-tarnish protective layer, so they are made for office, college, travel, and festive weeks without constant polishing.

Question 2

Is The Luxe Jewels jewellery waterproof?

Accepted Answer

Yes. Our pieces are designed to be waterproof for real daily life — including light rain, hand washes, and humid days. For longest shine, avoid harsh chemicals, bleach, and abrasive cleaners, and wipe pieces dry after heavy workouts or swimming in chlorinated water.

Question 3

How does Buy 2 Get 1 Free work?

Accepted Answer

Choose any two paid pieces and we’ll add a complimentary gift from our collection. Mix and match across earrings, necklaces, bracelets, and more — every additional two paid items unlocks another complimentary gift.

Question 4

Do you offer free shipping across India?

Accepted Answer

Yes. Prepaid orders over ₹1000 ship free pan-India. Orders are typically processed in 1–2 business days and delivered in about 3–7 business days, depending on your city. Serving Noida, Greater Noida, Ghaziabad & Delhi NCR — shipping pan-India.

Question 5

Do you accept cash on delivery (COD)?

Accepted Answer

No. We accept secure prepaid payments only — UPI, cards, and net banking via Razorpay. Prepaid checkout helps us process and ship orders faster.

Question 6

What is your return and exchange policy?

Accepted Answer

We accept returns within 10 days of delivery if the item is unused and in its original packaging. Start a return from your order details or message support. Once we receive and inspect the piece, refunds usually take 5–7 business days to the original payment method.

Question 7

Is your jewellery hypoallergenic and safe for sensitive skin?

Accepted Answer

Yes. Our jewellery is nickel-free and lead-free with skin-safe finishes, designed for comfortable daily wear — including sensitive ears and necks. If you have a known metal allergy, start with lightweight studs or fine chains and contact us if you need help choosing.

Question 8

How should I care for 18k gold plated jewellery?

Accepted Answer

Store pieces dry in a pouch or box when not wearing them. Wipe with a soft cloth after long days. Avoid perfume, hairspray, and harsh cleaners sprayed directly onto the metal. Gentle care keeps the plating bright longer.

Question 9

How long does delivery take to Noida, Delhi NCR, and other cities?

Accepted Answer

Most Noida, Greater Noida, Ghaziabad, and Delhi NCR orders arrive within a few business days after dispatch. Across India, expect roughly 3–7 business days once shipped. You will receive tracking by email or SMS after dispatch.

Question 10

Can I cancel or change my order after placing it?

Accepted Answer

If your order has not been processed or packed yet, message us on WhatsApp or email supporttheluxejewels@gmail.com with your order ID. Once an order is shipped, cancellations are no longer possible — you can use our 10-day return window after delivery if needed.

Question 11

How do I track my order?

Accepted Answer

After your order ships, we send a tracking link by email or SMS. You can also check status from your account profile. If tracking has not updated for 48 hours after the ship notice, contact support with your order ID.

Question 12

Are your pieces real gold?

Accepted Answer

Our jewellery is fashion jewellery finished in 18k gold plating — not solid gold or hallmarked gold jewellery. You get a luxe gold look at an accessible price, with anti-tarnish and waterproof finishing made for everyday Indian wear.

Question 13

How can I contact The Luxe Jewels support?

Accepted Answer

Write to supporttheluxejewels@gmail.com, call +91 9953267974, or message us on WhatsApp. Support hours are typically Mon–Sat, 10:00 AM – 7:00 PM IST.

Questions, answered